Privacy Policy

As a data controller in the gambling industry, Icebet Casino is legally obligated to process players’ personal data to facilitate their participation in games and access to optional services. This Privacy Policy outlines our practices for collecting, using, and safeguarding players’ personal data.

The website icebet casino (hereinafter referred to as “Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by European Company Altaprime Limited, with the registered address Atho, 6;5, 4th Floor, Flat/Office 401, Omologites, 1087, Nicosia, Cyprus. Altaprime Limited is a subsidiary of Altacore N.V., a company established under the laws of Curacao, holding an agreement with Antillephone N.V. for its gaming license. Altacore N.V. is registered under number 151002, with its registered address at Dr. Henri Fergusonweg 1, Gaito, Curacao.

By registering on our site, you accept this Privacy Policy. If you do not agree with the terms and conditions of this Privacy Policy, please refrain from using our Website and providing us with your personal data.

Please note that this Privacy Policy constitutes an agreement between you and the Company. We may update this Policy periodically. While we strive to inform you of any changes, we recommend that you regularly review this Privacy Policy. Continued use of our Website and services after changes are posted signifies your acceptance of the updated Privacy Policy.

Data Collection

We collect and process the following personal data:

1. Data provided during registration and subsequently via the Website or email (e.g., name, date of birth, email, phone number).
2. Communications with us via the Website, email, chat, or other means.
3. Transaction history related to your account.
4. Login and connection data, including traffic, GeoIP location, browser/device, network, and activity logs.
5. Documents and evidence for account verification, anti-fraud checks, etc. (e.g., scanned passports, payment slips).
6. Participation in surveys or customer evaluations.

Data Processing

We process your personal data for the following purposes:

1. Processing bets and transactions, including credit card and online payments.
2. Providing gaming and other services on our Website.
3. Offering customer support, account configuration, and management.
4. Performing necessary verification checks.
5. Sending promotional information (with your explicit consent).
6. Complying with legal obligations, including anti-money laundering and anti-terrorism laws.
7. Monitoring and investigating transactions to prevent fraud and other illegal activities.
8. Analyzing market trends and customer needs.
9. Conducting research and statistical analysis.

Marketing

We may use your personal data (email and phone number) to send promotional messages about our products, services, and offers from business partners and software providers. You can unsubscribe from these messages by contacting customer service at [email protected]. If you participate in contests, we may use your name and/or nickname for advertising purposes without additional compensation, except where prohibited by law.

Data Receipt

We collect personal data with your knowledge through our services and interactions. Additionally, we may legally receive data from third parties such as fraud prevention companies. Third-party services and technical support may also process your online transactions and original game content. We ensure that all personal data is securely processed in accordance with this Privacy Policy and disclosed to third parties only as outlined herein.

Data Transfer to Third Parties

1. We do not sell or rent your personal data. We may disclose data as required by law, court order, or other legal obligations.
2. We may disclose data to supervisory or law enforcement agencies to protect the Company’s legitimate interests.
3. Personal data may be disclosed to third parties in specific cases:
   • Required by law.
   • To payment system operators for transaction facilitation.
   • To fulfill legal and regulatory obligations.
   • To protect the Company, players, or third parties from fraud or other threats.
   • For marketing service providers conducting their business.
   • With player consent.
4. Our service providers support the Website, including hosting, management, marketing, analytics, and email newsletters. Data transfers to recipients comply with data protection laws and service agreements.
5. Our Website includes social networking features (e.g., share or like buttons) provided by third-party platforms like Facebook. Data processing is subject to their privacy policies.
6. In case of Company restructuring, such as a merger or acquisition, customer personal data may be included in the transaction. We will notify players before any data transfer.
7. Our Website may contain links to third-party websites. We are not responsible for their privacy policies or data processing practices.

Data Retention

Both you and the Casino can request account deletion at any time under our Terms and Conditions. After account deletion, we retain personal data for the legally required period. This data is used only for financial, tax, fraud, money laundering, or other criminal investigations as required by competent authorities. Due to anti-money laundering regulations in the EU, we retain player data for at least five years after the last transaction or account closure.

Security of Personal Data

We are committed to protecting your personal data and privacy. We adhere to data protection standards during data collection and processing, ensuring the security of your personal data with reasonable precautions.

Use of Cookies

When you visit our Website, we automatically collect data such as browser type, IP address, and referring website, often in collaboration with platform suppliers and partners. Cookies and similar tracking tools are used to collect necessary data without personally identifying you unless you consent. Cookies enhance site functionality, customer service, and advertising effectiveness. Most browsers accept cookies by default, but you can modify settings to block or delete cookies, which may limit Website access.

Types of Cookies:

• Required Cookies: Enable basic site functionality, such as account access.
• Functional Cookies: Analyze audience interaction to optimize the Website.
• Advertising Cookies: Measure marketing effectiveness and track visitor activities.

Third-party providers also install cookies on our Website for services like navigation improvement, activity tracking, and performance evaluation. We ensure these third-party services comply with data protection laws and maintain your data’s security.

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This Privacy Policy ensures transparency and security in handling your personal data at Icebet Casino. For any questions or concerns, please contact our support team at [email protected].